Assistant Planner | Corporate Event (Training Provided) [CITY HALL] (KCKC)

Roles & Responsibilities

Working days & hours –By shifts every month, including weekend &
public holiday

44 Hours / Per Week , require to commit work on weekend, roster off day.
Basic Salary: $2500 - $3500 + AWS + Variable Bonus

Office at City Hall, Singapore

JOB SCOPE

1. Professionally represent and promote company services and creating an exceptional customer experience for clients and support site visit management.
2. Act as primary customer service contact for all enquiries from various sales channels, ensure a proactive and prompt follow-up via email or phone call to all sales enquiries, with professional and confident telephone or email etiquette.
3. Responsible for examining and evaluating enquiries content before recommending relevant wedding services and packages according to client requirement based on company Sales Measures, company policies and procedures and compliance with applicable regulations and laws.
4. Organise and secure client site visit with the planner according to staff schedule .
5. Manage customer feedback including responding to client complaint
6. Assist planners & Chief Planner with site visit, event execution and others related event needs or requirements
7. Assist Marketing Department for Social Media postings or various media publication to promote both weddings and events if necessary
8. Approach and liaise with vendors or professionals in the wedding industry for in-house events or collaborations when necessary.

Job requirement

• At least a Diploma in any field
• Training Provided
• Willing to work weekends, off days are roster.

Kelly Chong Reg No:R26161160

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Tell employers what skills you have

Customer Experience Management
Planning
Collaboration
Client Complaints
Client Visiting
policies & procedures
Event Execution
Social Media Marketing
feedback to customer
sales calls
Customer Service Excellence
Email Etiquette
Handle Customer Enquires
Proper Telephone Etiquette
Liaising With Vendors
Wedding Management