Outlet Manager
Roles & Responsibilities
Job Summary
The Manager is responsible for the overall day-to-day running of the outlet, with a strong focus on soft serve machine operations, inventory control, and cost management. This role requires hands-on experience running a soft serve or frozen yogurt operation, with the ability to minimize wastage, control labour costs, and keep the outlet fully stocked without over-ordering.
Fast career progression: Potential to advance to Area Manager after successfully managing the first store!
Key Responsibilities
• Operate, maintain, and troubleshoot the soft serve machine, including daily cleaning/sanitizingcycles, mix calibration, and basic fault diagnosis
• Set up and enforce a waste-control system (mix usage tracking, topping portioning, expiry monitoring) to keep product loss within target
• Plan and place stock orders(soft serve mix, toppings, cups, consumables) based on sales trends and parlevels
• Prepare staff rosters and manage manpower scheduling to control labour cost while ensuring adequate shift coverage
• Oversee full outlet operations: staffing, scheduling, cash management, and customer service standards
• Train, supervise, and evaluate Assistant Managers, Supervisors, and Team Members
• Monitor daily sales, wastage, and labour cost reports; report variances to management
• Ensure compliance with food safety, hygiene, and SOPs
• Handle escalated customer complaints and operational issues
Requirements
• Prior experience operating a soft serve/frozen yogurt machine is essential
• Proven experience in setting up or running a wastage-control and stock-ordering system
• Experience with staff rostering and labour cost control
• 3+ years in F&Bsupervisory or management role
• Experience handling a new outlet opening is a plus
• Strong leadership, organizational, and problem-solving skills
• Basic proficiency with POS systems and inventory spreadsheets/software
Tell employers what skills you have
Leadership
Staff Allocation
Organisational Skills
Hygiene
Troubleshooting Procedures
POS documents
Sales Trends
Controlling Wastages
Personnel Supervision
System Setup
shifts schedules
Food Safety Management
Waste Management
Cash Management
Scheduling
Management