Customer Service Assistant Manager

Roles & Responsibilities

A market leader in the logistics industry is hiring for a Customer Service Assistant Manager to own the relationship and service performance for a portfolio of regional strategic accounts. The role sits where the customer meets the supply chain: where you will be the trusted advisor they turn to, while also driving the operational delivery behind them, from demand forecasting through to order fulfilment and service performance.

You will manage each account's forecasts, orders and shipment data, lead regular reviews covering forecasting, on-time delivery, quality, revenue impact and asset performance, and continuous improvement of service-level KPIs. You will also identify growth within your accounts, partner with sales to convert it, and handle the internal reporting that tracks how each account is performing.

The ideal candidates come from a strong supply chain background spanning - planning, operations, logistics and third-party provider management, inventory, alongside account management or customer-facing experience. You are a strong communicator and problem-solver, and comfortable working in a dynamic environment.

If you are keen, please click on the link to apply or email me with your updated CV at jillian.yip@ethosbc.com.

Reg No. R1987809
BeathChapman Pte Ltd
License no. 16S8112

Tell employers what skills you have

delivering KPIs
Timely Delivery
Quality Management
Operations
Supply Chain Planning
Customer Supply Chain
Logistics Service Providers
Operational Delivery Teams
Account Growth
consolidated forecasts
Orders and Deliveries
Skilled Communicator
Customer Experience Design
Logistics Solutions Marketing
Physical Inventory
Customer Service