Director, Account Service

Roles & Responsibilities

A day in the Life:

Strategic Leadership & Business Development:

• Develop and execute strategic business plans to drive revenue growth and market expansion.
• Establish and implement sales strategies to achieve long-term business objectives.
• Identify, cultivate, and secure new business opportunities with a strong focus on local, regional and international markets.
• Strengthen and expand relationships with high-value clients and stakeholders.

Account Management & Client Relations:

• Oversee key accounts to ensure consistent client satisfaction and business retention.
• Provide strategic advisory and consultative solutions to clients to enhance value creation.
• Represent the company at industry events, networking functions, and business meetings.
• Ensure seamless coordination between internal teams and clients for project success.

Financial & Commercial Management:

• Responsible for the profitability of projects, optimizing both top-line growth and bottom-line performance at cluster level.
• Monitor sales performance, financial forecasts, and operational efficiencies to maximize ROI.
• Negotiate contracts and pricing structures to drive favourable business outcomes.

Team Leadership & Development:

• Groom and mentor next echelon of leaders (i.e. new team leaders)
• Set performance goals, KPIs, and strategic targets for the teams.
• Foster a collaborative and results-driven culture to enhance overall team effectiveness.
• Work closely with HR to ensure talent development through coaching, training, and succession planning.

Project Oversight & Execution:

• Responsible for and manage high-value projects to ensure they complete on time and achieve desired margin.
• Drive and lead strategic direction for design concepts, project execution, and stakeholder management.
• Lead and manage cross-functional teams and external partners to ensure high quality of deliverables
• Streamline processes to ensure operational efficiency.
• Identify areas for improvement and implement changes for future growth.

What we are looking for:

• Degree in Marketing, Business Administration, or a related discipline.
• Minimum 6 years of experience in account management, business development, or sales leadership.
• Proven experience in leading teams and managing high-value accounts

Other requirements:

• Mobility to work in a standard office setting, attend client meetings, and travel regionally if required.
• Strong vision to analyse market trends, assess business opportunities, and drive strategic decisions.
• Excellent communication and interpersonal skills to engage with high-level clients and stakeholders.

Tell employers what skills you have

Account Management
Business Administration
Market Trend Analysis
Microsoft Excel
Advertising
client meetings
Marketing Disciplines
Travel Requirements
Identifying New Business Opportunities
scientific discipline
Marketing
Service Account
Account Servicing
Engaging Stakeholders
Managing Account Executives
Able To Work Independently