Administrative/ Social Work Assistant [FAM(TRANS Family Services)]

Roles & Responsibilities

TRANS Family Services is a non-profit organization providing social services since 1979.We have 6 centres across Singapore proving services supporting families in need. As we expand our services, we are looking for positive and like-minded individuals to join our team.

About The Role

• Assist in the administrative and operational needs of the agency
• Provide front-line customer/reception service
• Manage walk-in service enquirers and phone queries
• Coordinate scheduling of service users for programmes
• Provide admin and logistical support for programmes, events and activities
• Maintain records and assist in submission of reports
• Any other duties assigned by supervisor

Candidate Requirements

A. Technical Competencies:

• ‘O’ / ‘A’ Levels or Polytechnic Diploma
• Minimum 3 years relevant working experience
• IT literacy
• Proficiency in MS Word, Excel and PowerPoint
• Strong interpersonal skills and communication skills
• Good verbal and written communication skills
• Good team player

B. Core Competencies:

• Ability in managing client enquiries regarding programmes and services
• Ability in navigating databases or information systems
• Ability in office administration

C. Preferred achievements / characteristics:

• Diligence, integrity and resilience under pressure
• Passion for working in the social services
• Openness to learning on the job and manage challenges as it comes

Thank you for your patience while we review the applications received. Only shortlisted candidates will be contacted for an interview.

Tell employers what skills you have

Written and Verbal Communication Abilities
Microsoft PowerPoint
Answering Phone and Email Queries
Customer Service Delivery
Literacy
Interpersonal Skills
Computer Proficiency
Organize Events
Report Generation
Administrative Support
Team Player