Service Crew

Roles & Responsibilities

Key Responsibilities

Customer Interaction: Greet customers warmly, escort them to tables, and provide information about specials or menu items.

Order Taking: Accurately take food and beverage orders, answer questions about the menu, and make recommendations.

Service and Delivery: Serve food and beverages to customers and ensure orders are delivered promptly. Payment Processing: Handle customer payments and process them accurately.

Order Accuracy & Repeat Orders: Repeat orders back to customers to ensure accuracy before completing them.

Guest Satisfaction: Check with customers to ensure their meal was satisfactory and address any concerns.

Cleanliness & Organization: Maintain a clean and organized work and customer area by clearing tables, sweeping floors, and wiping surfaces.

Food Preparation (as needed): Assist with basic food preparation tasks and cooking to fill orders, following standard operating procedures (SOP).

Essential Skills

• Customer service: A friendly, positive attitude and strong interpersonal skills.

• Communication: Ability to communicate effectively with customers and team members.

• Teamwork: Ability to work well in a fast-paced environment.

• Attention to detail: For accuracy in orders and maintaining cleanliness standards.

• Knowledge of menus: Familiarity with food and beverage items to provide recommendations.

Tell employers what skills you have

Upselling
Leadership
Financial Management
Customer Engagement
Operations Management
Guest Relations
Team-oriented
Staff Management
Cost Control
Hospitality