Hotel Reservations Agent / Operator

Roles & Responsibilities

Our client is seeking a Reservations Agent / Operator to join the pre-opening team of a new luxury hospitality destination in Singapore. This role is responsible for managing room reservation enquiries, converting bookings, and delivering exceptional guest service throughout the reservation process.

As a key point of contact for guests, you will play an important role in driving revenue, maintaining booking accuracy, and ensuring a seamless guest experience from enquiry to confirmation.

Job Responsibilities:

• Handle room reservation enquiries via phone, email, and other communication channels in a professional and timely manner.
• Convert enquiries into confirmed bookings while ensuring all reservation details are accurately recorded.
• Provide guests with accurate information on room availability, rates, promotions, and hotel services.
• Respond promptly to guest requests and maintain a high standard of customer service at all times.
• Identify opportunities to maximise room revenue and promote hotel products and services where appropriate.
• Follow up on reservation enquiries and potential business opportunities.
• Maintain accurate reservation records and ensure all bookings are updated in the hotel management system.
• Support room inventory management and other reservation-related administrative duties.
• Ensure all guest interactions are handled professionally and in accordance with company service standards.
• Work closely with operational teams to ensure guest requirements and special requests are communicated effectively.
• Contribute to a seamless guest experience by maintaining accuracy, efficiency, and attention to detail in all reservation activities.

Job Requirements:

• Previous experience in reservations, hospitality, customer service, or front office operations preferred.
• Strong verbal and written communication skills with excellent telephone etiquette.
• Proficiency in Microsoft Office applications and hotel reservation systems.
• Strong organisational skills with the ability to manage multiple tasks effectively.
• High level of accuracy and attention to detail.
• Service-oriented with a passion for creating positive guest experiences.
• Ability to work well under pressure in a fast-paced environment.
• Hospitality-related qualifications will be an advantage.
• Pre-opening hotel experience will be advantageous.

📍 Location: Central

🕒 Work Hours: 5 days work week (shift duties required)

💰 Salary: Up to $2,900

If this sounds like you, click APPLY NOW to send us your CV.
We regret that only shortlisted candidates will be notified.

Eleanor Ho

EA Registration No.: R1325724

EA License No.: 25C2695

Tell employers what skills you have

Sales
Upselling
Professionalism
Microsoft Office
room bookings
Quality Assurance
Interpersonal Skills
Hospitality Industry
Attention to Detail
Customer Satisfaction
Telephone Skills
Email
Booking reservations
Customer Service
Service Quality
Hotel Management
Customer Relations
Able To Work Independently
Hospitality
Guest Service Management