Management Trainee

Roles & Responsibilities

• Greet all customers with a smile upon entering Natureland, and to provide excellent service performance to customers.
• To answer enquiries and address feedback (both compliments and complaints) from customers. If necessary, escalate the feedback to the supervisor.
• To listen carefully to customers’ requests (including appointment bookings, service purchases, and memberships) and carry them out accurately.
• To interact with both internal and external customers clearly and politely.
• To clean and maintain the neatness and cleanliness of the counter.
• To perform administrative duties such as ensuring customers fill in the e-form for each visit, settling daily sales figures, and checking insurance packages.
• Ensure all customer sign in using the tablet providing their NRIC number and full name before the start of any services.
• Answer phone calls for reservations in a polite and professional manner.
• Monitor and respond promptly to reservations, queries, and complaints received via email and WhatsApp.
• Confirm service type and duration with customers, communicate politely without disturbing them.
• Oversee and update the outlet daily schedule board, including therapist assignments and room usage.
• Assign therapists appropriately to customers and ensure full understanding of retail products and service types.

Job Requirements:

• Previous experience in customer service or hospitality with excellent communication,interpersonal, and customer service skills.
• Proficiency in Microsoft Office and booking software and POS system, computer and IT skills/knowledge are an advantage.
• Comfortable working in a fast-paced environment.
• Professional attitude and well-groomed appearance.
• Ability to work flexible hours, including evenings, weekends, and public holidays, as per operational needs.
• A positive attitude and a proactive approach to problem-solving.

Tell employers what skills you have

Microsoft PowerPoint
Professionalism
Hospitality Service
Interpersonal Skills
Supervisory Skills
IT skills
Customer Service
Work in A Fast Paced Environment
Positive Attitude
Hospitality