Client Relations Manager

Roles & Responsibilities

Clients Relations Manager / Assistant Manager

Join us and be part of the Client Relationship team.

You will be managing a portfolio of corporate clients, maintaining high retention rates, and ensuring service excellence. This role also involves relationship-building to support new business opportunities and requires strong communication, coordination, and problem-solving skills to manage stakeholders effectively.

Key Responsibilities:

• Manage and maintain a portfolio of clients with a focus on client satisfaction and retention.
• Serve as the main point of contact for inquiries from clients through proactive relationship management and service delivery.
• Attend and support meetings with clients and engagement sessions.
• Scheduling and facilitating meetings
• Driving actionable follow-ups and relationship strengthening
• Collaborate with internal departments to resolve client issues and ensure timely service recovery.
• Support relationship management for new business opportunities, including pre-sales engagement and onboarding of new clients.
• Strengthen relationships with existing clients and actively identify upsell and referral opportunities.
• Assist to prepare client documentation including quotations, service agreements, and renewal packages.
• Support audit and due diligence processes initiated by clients, working closely with internal stakeholders.
• Maintain accurate records and data related to clients.
• Generate and deliver monthly and ad-hoc reports for clients.
• Provide general administrative support such as document sorting, filing, and data entry.
• Other ad hoc duties that may be assigned.

Job Requirements:

• Minimum of 2 years of relevant experience in client servicing preferably in healthcare sector.
• Strong ability to work effectively across cross-functional teams.
• Good verbal and written communication skills in English.
• Proficient in Microsoft Office tools, Excel and PowerPoint.
• Demonstrated ability to manage conflict, resolve issues, and build strong relationships.
• Comfortable working in a fast-paced, dynamic healthcare environment and adapting to evolving client and changing needs.

Tell employers what skills you have

Written and Verbal Communication Abilities
Liaising with cross functional teams
point of contact for clients
Microsoft Office
Client Engagement
Client Acquisition
Meeting Scheduling
Follow-Up Calls
Resolving Client Issues
portfolio of key client accounts
Issue Resolution
Meetings With Clients
Client Relationship Management
Conflict Management
Client Retention
Work in A Fast Paced Environment