Roles & Responsibilities
Find Out Even More At: https://tinyurl.com/biz-operations-intern-mindflex
Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)
Quick Apply: You may send your Resume/CV to recruitment@singaporetuitionteachers.com or apply via MyCareersFuture.
Hi! Our company is looking for University/Polytechnic Interns who are able to commit for a Full-Time Internship of 3 Months & Above (longer durations preferred).
About Us:
- MindFlex Education's internship programme aims to provide internships that are fulfilling, as well as practical in real-world situations
- Our office culture is fun and encouraging. We take our work, as well as our play seriously
- We provide full-time job opportunities for interns who have excelled in their internship
- Enjoy a cosy office environment with modern facilities such as a PS5, pool table, karaoke system & more
- Close-knit team of 15-25 pax, strictly no over-time culture, no bring-work-home culture
- Attractive part-time positions ($14/Hour & above) and full-time positions available after completion of internship
Learning Scope:
Client Relations
- Take charge of handling tuition requests via Forms, Social Media Platforms & WhatsApp
- Ask clients the right questions to gather information efficiently
- Address clients' queries and concerns that they might have
- Transfer clients' requirements into a concise job-post format
- Provide after-sales service to clients (and tutors)
- Monthly check-in on existing client base for any feedback, staying connected and maintaining good relations with them
Tutor Relations:
- Broadcasting assignments via automated outreach channels (Email, Telegram, etc.) to our database of 50,000+ tutors
- Apply filters (eg. Location, Tutor Type, Qualifications) to tag each assignment to the correct target audience
- Assist in shortlisting, profiling, and marketing tutors in a way which captures the client's attention based on their needs
- Assist tutors with technical issues & application processing
- Clarification of agency's commission & policies to tutors
Business to Business (B2B):
- Take charge of MindFlex's B2B arm and work with tuition centres, government agencies & educational institutes.
- Schedule interviews (phonecall, online, face-to-face) between tutors and organisations
- Manage confirmation contracts & invoices for clients
- Provide after-sales service to clients (and tutors)
Internal Processes:
- Work with customised back-end software, specially designed to fulfil the company's business needs & improve efficiency
- Maintain cohesive inter-department and intra-department relations, ensure good customer handover between colleagues
- Take charge of designating clients to various teams (traffic control), depending on each team's existing workload
- Maintain an organised record of clients for different departments to contact and follow-up with in future
Other Administrative Or Ad-hoc Tasks Related To Marketing Or Business Development:
- Analyse company's past data, to forecast trends and assist in Business Development plans
- Creation of content and visuals, and organising data to grow the company’s online presence and improve SEO
- Participate in team huddles in strategy building for the company's operations, process streamlining, automation and new revenue streams
Key Takeaways:
- Hone fast-thinking abilities and good decision-making skills
- Build professional communication and customer service skills
- Develop confident problem-solving and mediation skills
- Learn to stay organised, meticulous and calm in a fast-paced environment
- Become an effective team-player and an independent worker
- Witness firsthand how SMEs create their own in-house software and solutions (from conceptualistion to development to usage)
- Deep involvement and familiarisation in both back-end and front-end processes of the company & industry
- Exposure to real-world data and applications, that puts theory into practice
- Last but not least, private mentoring & sharing sessions with company's founders and management (P.S. we love sharing)
Job Requirements:
- Current University/Polytechnic Student, Singaporean/PR
- Good Command of Both Written & Verbal English
- Friendly, Passionate and Energetic Team Player
- Organized and Good Administrative Skills
- Responsible and Strong Work Ethic
- Decent Typing Speed and Computer Skills
- Polite, Patient and Calm Personality
Location & Working Hours:
- Location: Sin Ming Lane, Midview City (Near Bishan/Marymount MRT)
- 4 Weekdays, 1 Weekend, 9.00am - 6.30pm
- (Working days of your choosing & mutually agreed with the company)
- Strictly No Overtime and No Bring-Work-Home Culture
Internship Allowance:
Why Choose Us:
- Fun Company Culture and Working Environment
- Casual Working Attire, Relaxed Setting
- Close-Knit Team of 15-25 Pax
- Office with Modern Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games, etc)
- Company Meals / Outings / Events / Bonding Activities
- Many of our interns have also converted to full-time & contract positions after their internship as they thoroughly enjoyed their learning experience with us
- New Bright Hill MRT at Doorstep
Application:
- Submit an e-mail application with Resume/CV to mindflex.recruitment@gmail.com with Email Title "Internship Application"
- Please ensure to include the following in Email and attached documents:
1. Earliest Available Start-Date for Internship
2. Available Duration for Internship
3. Is Undertaking The Internship for A Course Requirement, or Self-Improvement
Others:
- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face
- Signing of Non-Compete contract will be required upon successful selection
Tell employers what skills you have
Microsoft Office
Microsoft Excel
Coordination
Administrative Work
Administration
Data Entry
Administrative Skills
Administrative Support
Microsoft Word
Customer Service
