Senior / Service Coordinator

Roles & Responsibilities

Working Location: Loyang Lane (transport pick up):

8am to 5pm: Punggol / Tampines

9am to 6pm: Sengkang / Pasir Ris

Working Days: 5.5 days

Required: Immediate

Responsibilities

• Handle customer enquiries, complaints, quotations, charges and service requests via phone/email.

• Process and prioritize Job Orders (JOP) and coordinate service schedules.

• Liaise with customers, service engineers, subcontractors and relevant parties to ensure timely service completion.

• Maintain service records, reports, customer feedback and documentation in the system.

• Monitor service issues and follow up with customers to ensure satisfaction.

• Provide service updates and reports to the Service Manager/Lead Coordinator.

• Coordinate manpower, materials, parts, equipment, deliveries and subcontractor requirements.

• Handle purchase requisitions, vendor/subcontractor documentation and warranty claims.

• Arrange project/service schedules, bookings and related administrative matters.

• Identify opportunities for follow-up services, upgrades and process improvements.

• Support customer audits/inspections and perform other ad-hoc duties as assigned.

Requirements

• GCE N/O/A Level with 3–4 years of relevant experience, or Diploma in Business Administration/related field with 1–2 years of relevant experience.

• Good communication and customer service skills.

• Proficient in MS Office.

• Experience with NetSuite is an advantage.

For interested applicant, kindly send your resume in Word/PDF format, include the following informations:

1. Current Salary

2. Expected Salary

3. Availability

4. Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified

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Nguyen Thi Doan | R23116355

RRecruiter Pte. Ltd. | 18C9514

Tell employers what skills you have

Microsoft Office
Manpower Planning
Purchase Requisitions
Service Management
phone requests
Ensuring Customer Satisfaction
warranty claims
Reports
feedback to customer
Customer Service
Liaising With Customer
Quotations
Handle Customer Enquires
NetSuite
Work Order
Resolve Complaints