L2 Support - Unix Engineer

SAGL CONSULTING PTE. LTD. • D20 Ang Mo Kio, Bishan, SG

3 days ago

Job description

Roles & Responsibilities

Job Summary

We are looking for a UNIX L2 Engineer to provide second-level support for UNIX/RHEL systems. The ideal candidate will troubleshoot escalated issues from L1, collaborate with teams to implement resolutions, and support operational stability of enterprise systems. The role involves monitoring, troubleshooting, and supporting Unix-based systems.

Responsibilities

Deliver L2 support for UNIX/RHEL servers to maintain high availability and optimal system performance
Troubleshoot and resolve escalated incidents from L1 teams promptly to minimize downtime
Collaborate with L1 and L3 teams to conduct root cause analysis and implement effective solutions
Perform continuous system monitoring, apply patches, and manage configurations to ensure system integrity
Adhere to ITIL processes for incident, problem, and change management to maintain operational standards
Document incidents, resolutions, and operational procedures to support knowledge sharing and compliance

Required competencies and certifications

Demonstrated expertise in UNIX/Linux (RHEL) administration to support enterprise environments
Proven experience in L2 support and troubleshooting, including analyzing logs and tuning system performance
Observability and Monitoring experience like ELK, Datadog, Solarwinds is good to have.
Experience in shell scripting (Bash, Python, etc.) to automate routine tasks and improve operational efficiency
ITIL Foundation certification to ensure adherence to IT service management best practices
Experience collaborating with L1 teams to escalate issues and coordinate timely resolutions

Preferred competencies and qualifications

Understanding of storage, backup, and network fundamentals to support infrastructure components
Experience using ticketing systems and ITSM tools to manage incidents and service requests efficiently
Familiarity with cloud or virtualization platforms such as AWS, VMware, or Nutanix to support hybrid environments
Exposure to system tuning, capacity planning, and advanced troubleshooting techniques to optimize resources

Tell employers what skills you have

UNIX System Administration
Ubuntu Linux
Troubleshooting
GNU/Linux
Scripting
Unix
Logstash
Linux Server Administration
Red Hat Linux
Linux Administration
ElasticSearch
Unix platforms
Linux Server
Kibana
Linux System
Unix Servers
Solaris
Linux
Unix Administration

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