Account Management Assistant (6-month contract)

Roles & Responsibilities

About WhiteCoat

WhiteCoat is a Singapore-headquartered omnichannel provider of integrated health and wellness services that serves as the first and single touchpoint for all care needs in Southeast Asia.

Since launching in 2018, WhiteCoat’s digital platform powers a wide range of services including tele- and in-person consultations, as well as medication fulfilment and diagnostic testing, across primary, specialist and allied care. With a focus on the B2B space, WhiteCoat has forged strategic partnerships with the region’s leading insurers, corporates and care providers, to provide accessible and affordable high-quality care to its users.

The Group currently has offices in Singapore, Indonesia, Malaysia and Vietnam. For more information on WhiteCoat, please visit https://whitecoat.global.

What you will be doing

Are you independent, self-motivated, and passionate about healthcare? We are seeking an Account Management Assistant to join our Singapore Account Management team and support smooth clinical and administrative operations.

On a day-to-day basis, this means you will:

• Administrative Support: Provide admin support to the Account Management team, including data entry and documentation
• Report Processing: Review of health screening reports in line with internal SOPs
• Clinical Workflow: Flag abnormal findings and initiate follow-ups
• Patient Outreach: Contact patients via email and phone for follow-up care
• Data Management: Maintain accurate records using Microsoft Excel and internal systems
• Account and Events Support: Assist Account Managers with the preparation of data reports, event materials and presentations for clients
• Stakeholder Communication: Handle communications such as emails and follow-ups with internal teams and external stakeholders
• Operational Support: Perform routine administrative tasks and other ad-hoc duties as required

What we are looking for

Required:

• Self-motivated, proactive and able to work independently with a strong sense of ownership
• Strong organisational and communication skills
• Detail-oriented, reliable, and able to handle patient data with confidentiality
• Proficiency in Microsoft Excel, Word, and email tools
• Willingness to support ad-hoc onsite events

Good to have:

• Experience in healthcare of admin support is a plus

Tell employers what skills you have

Account Management
Supporting Marketing Events
Enquiries From Patients
Microsoft Office
Organisational Skills
Record Keeping
Data Management
Clinical Protocols
Attention to Detail
Time Management
Administrative Support
Dealing with confidential data
Able To Work Independently