Customer Service Specialist

Roles & Responsibilities

We seek individuals with patience, good listening, and problem-solving skills who find joy in delighting our customers, ensuring customer satisfaction, and ALWAYS bringing a SMILE to our customers’ faces.

Our esteemed Retail professional in our COURTS In-House Call Centre daily task is as follows:

The essential responsibilities of the incumbent include:

• Respond to customers’ enquiries via the respective Customer Service touch points like hotline, email and social media

• Work with different departments within the organisation on service recovery for case closure at customer’s level

• Update and record the customers information via internal customer information system.

What we can develop in you:

• Learn to work with a variety of people

• Opportunity to cross sell products or services over the phone

• On-the-job training

• Career and self-development

To be successful in this role:

• Patience

• Good listening skills

• Problem-solving skills

• Firm and warm

• Ability to work under pressure

Formal Education & Certification

• Minimum GCE “O” Level

• 2 years of working experience

Knowledge & Experience

• Customer Service experience

Personal Attributes

• Positive attitude

• Team player

• Good communication skills - written and spoken

• Good listening skills

• High level of initiative and integrity

• Good presentation skills

• Customer oriented personality

• Computer proficiency

• Ability to work under pressure in a fast pace working environment

We are open for :

• Full Time

• Part Time (4 days work week, 8 hours per day)

• Contract

Must be able to work on weekends.

Tell employers what skills you have

Listening Skills
Customer Support
Computer Proficiency
Analytical and Problem-Solving Skills
Patience
Work Under Pressure
Customer Oriented
Good Written Communication Skills
Team Player
Customer Service
Initiative
Positive Attitude