Patient Service Officer (Bugis - Chinese Medicine)

Roles & Responsibilities

Your key responsibilities will include:

• Attend to patient enquiries over the counter to provide information on clinic services for Chinese Medicine

• Update patient registration information and process medical records in accordance with standard operating procedures and clinic guidelines

• Liaise with medical teams and patients in making appointments across different medical specialties / clinics / inpatient within the Group

• Assist doctors and nurses in basic clinical tasks when required

• Collate laboratory and radiology results for doctor's review and follow up

• Perform daily billings and accurate transactions, including closing of accounts

Job requirements

• Minimum ‘O’ Level / NITEC / Diploma in any discipline with 1–2 years of clinic experience preferred
• Ability to multitask, stay organized, and collaborate effectively in teams
• Strong customer service and front-line communication skills
• Comfortable working in a dynamic, fast-paced environment
• Knowledge of Mandarin to communicate effectively with patients in the Chinese Medicine Clinic
• Candidates without prior experience are welcome to apply

Tell employers what skills you have

Standard Operating Procedures
Enquiries From Patients
Written English
Chinese Herbal Medicine
Customer Facing Skills
Clinics
Accurate Payments
Medical Appointments
Inpatient
Medical Expertise
Multitasking
Microsoft Word
Work in A Fast Paced Environment
Radiology
Accounts Closure
Clinical Support for Patient Service Associates