Customer Service Officers (Day Shift, Dip in Logistics, Jurong)

Roles & Responsibilities

Job Description

• Receive, validate, and process customer orders in the WMS/ERP system.

• Ensure orders comply with customer SOPs, cut off times, and SLA requirements.

• Monitor order status and proactively highlight delays or exceptions.

• Liaise closely with warehouse teams (inbound, outbound, inventory) to ensure accurate and timely order fulfilment.

• Communicate special handling instructions, priority orders, and value added services (VAS) requirements.

• Coordinate with transport teams on delivery scheduling, amendments, and exceptions.

• Support inventory related enquiries such as stock availability, shortages, overages, and ageing reports.

• Verify and maintain accuracy of operational documents including DOs, packing lists, invoices, and PODs.

• Assist in inventory reconciliations and discrepancy investigations in collaboration with Inventory Officers.

• Track daily order fulfilment performance against agreed SLAs and KPIs.

• Prepare and distribute daily, weekly, and monthly customer reports (orders, inventory, exceptions).

• Highlight service gaps and support corrective and preventive action (CAPA) implementation.

• Ensure all activities comply with customer contracts, SOPs, and internal quality standards.

• Support customer audits, site visits, and operational reviews.

• Maintain proper documentation and records for audit and compliance purposes

Please send your resume to john@oaktree.com.sg with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Tell employers what skills you have

Microsoft Office
Microsoft Excel
Financial Management
Interpersonal Skills
Ships
Supervisory Skills
Data Entry
Customer Satisfaction
Statistics
Team Player
Microsoft Word
Customer Service
Disposition