Customer Service Assistant
Roles & Responsibilities
Company Overview
Lifeline Corporation Pte Ltd, established in 1991, leads Singapore’s medical rehabilitation equipment market. We supply quality medical products to government hospitals and specialize in emergency, respiratory, and rescue solutions with certified quality standards.
Job Summary
You will independently coordinate service appointments and maintenance tasks, manage technician schedules, and liaise with customers and vendors to ensure smooth operations and timely delivery of medical equipment services.
Responsibilities
- Arrange and schedule service appointments, maintenance visits, and repair jobs to ensure timely completion
- Coordinate technicians’ daily schedules and assign tasks to optimize workforce efficiency
- Communicate effectively with customers, vendors, and internal teams to confirm and update service bookings
- Prepare, review, and manage service reports, job sheets, and work orders to maintain accurate documentation
- Maintain detailed records of service history, contracts, and warranties for compliance and reference
- Perform general administrative tasks including filing, data entry, and managing email correspondence to support operations
- Monitor spare parts usage and stock levels to prevent shortages and support service continuity
- Assist in ordering and replenishing inventory to ensure availability of parts for scheduled service jobs
Other Information
Benefits and Work Schedule
- 5-day work week: Monday to Friday, 8:30 am to 5:30 pm
- Work location: Toa Payoh Area
Tell employers what skills you have
Warranty Administration
Process bookings
Customer Support
Work Order Management
Team Player
Customer Service
Customer Communication
Appointment Scheduling
Able To Work Independently
Technical Support