FACILITIES MAINTENANCE OFFICER

Roles & Responsibilities

Responsibilities

• Maintain high hygiene and cleanliness standards within customer premises to ensure a safe and healthy environment
• Greet customers and colleagues warmly, practicing good service acts such as smiling and saying thank you (GST) to foster positive interactions
• Present a professional image by adhering to proper grooming standards consistently
• Supervise and manage junior staff work execution and performance to meet contractual cleaning standards
• Provide training and coaching to junior staff to enhance their skills and ensure quality service delivery
• Conduct daily inspections of cleaning work to monitor quality and implement immediate corrective actions for underperformance
• Perform cleaning duties in assigned areas and provide coverage during staff absences to maintain service continuity
• Ensure compliance with Health & Safety Environmental procedures and promptly report any accidents or incidents to superiors
• Operate cleaning equipment including blowers, vacuum cleaners, and other household cleaning tools safely and effectively
• Regularly inspect cleaning equipment and notify superiors of any faults to prevent service disruption
• Coordinate fault reporting and repairs among users, housekeepers, and the Facilities Management & Engineering (FME) Department
• Execute additional duties or projects as assigned by superiors to support operational needs

Required competencies and certifications

• Diploma in any discipline
• Effective communication and interpersonal skills to interact with customers, colleagues, and team members

Geok Hui Ting
EA Licence Number: 21C0430
Registration Number: R1988532
A DREAMWORKS COMPANY PTE. LTD.

Tell employers what skills you have

Cleaning Service
Mentoring Junior Staff
Implement Quality Improvement
Smile
staffing operations
Safe Environment
House Cleaning
Greeting Clients
Positive Reinforcement
Facility Maintenance
Incident Handling
Cleaning inspections
Health & Safety Compliance
Grooming, experience
Vacuum Technology
Public Hygiene Maintenance