Supervisor

Roles & Responsibilities

As a team, we are deeply passionate about the role hospitality plays in shaping a city, and we take pride in nurturing individuals who are thoughtful, intuitive, and driven by excellence. We invest in building meaningful career paths through structured training programmes, both in-house and externally, alongside performance incentives and recognition frameworks that ensure exceptional work is consistently acknowledged.

Our group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022 to 2025), and one of AON’s Best Employers. Wherever you are on your journey, and whatever your definition of success, we are committed to helping you grow.

Key Responsibilities

• Deliver warm, attentive, and personalised service to all guests
• Guide guests through the menu, offering thoughtful recommendations on pastries, desserts, and beverages
• Ensure service flows smoothly from greeting to farewell, maintaining consistency and grace under pressure
• Maintain a clean, organised, and visually impeccable dining environment
• Handle guest feedback with empathy, ownership, and professionalism
• Support daily opening and closing duties, including setup and service readiness
• Oversee section operations and ensure team alignment during service
• Coach junior team members and uphold service standards
• Assist in managing reservations, guest flow, and floor coordination

If you care deeply about creating moments for others through your craft, and want to be part of something intentional, we welcome you to apply. Should your application progress to the next stage, we will be in contact to arrange an interview.

Tell employers what skills you have

coach and mentor staff
Ownership
Professionalism
keeping the shop clean
Well Organised
Supervisory Skills
Desserts, preparation experience
Readiness
assisting visitors
Attentive
Guest Service Management