Customer Service Officer

Roles & Responsibilities

Job Description & Requirements
Join an established, dynamic F&B Group with multiple brands and concepts. Eatz Catering Services Pte Ltd is a Halal-Certified Full-Service Caterer since 2005. This role provides critical support to the Catering Sales team, ensuring smooth processing of client orders and accurate data management.

Key Responsibilities

• Process incoming sales orders accurately and promptly in the CRM system
• Assist the Sales Executives in preparing quotations, order confirmations, and invoices
• Coordinate with the kitchen and logistics teams to ensure order details are correctly communicated and executed
• Maintain and update customer information and sales data for tracking and reporting purposes
• Support the sales team with administrative duties, including scheduling, filing, and document preparation
• Handle basic client inquiries and redirect complex queries to the relevant Sales Executive
• Ensure compliance with company SOPs for data accuracy and service delivery

Requirements

• Minimum 1–2 years of experience in administrative, sales support, or coordination roles; experience in F&B is an advantage
• Proficient in Microsoft Word, Excel, and Outlook
• Organized, detail-oriented, and able to handle multiple tasks efficiently
• Strong communication and interpersonal skills; able to work effectively in a team environment
• Preferably conversant in Mandarin to coordinate with Chinese-speaking staff and subcontractors
• Quick learner with a proactive and positive attitude
• Immediate availability preferred

Submit an application via MyCareersFuture or contact us via WhatsApp to 8323 3443 for an interview at 1550 Bedok North Ave 4 #04-17, Singapore 489950

Tell employers what skills you have

Sales
Microsoft Office
Microsoft Excel
Detail Oriented
Interpersonal Skills
Data Management
Microsoft Word
Scheduling
Catering
Service Delivery