Customer Success Executive
Roles & Responsibilities
At LCentral, we don’t just teach English.
We build children’s confidence — and we build parents’ trust.
We are looking for someone who genuinely enjoys serving people, keeping things organised, and being the steady, cheerful presence in a busy centre.
If you are responsible, warm, and take pride in doing things properly — we’d love to meet you.
What You’ll Be Doing
You’ll be the person parents see and speak to first — and the one they remember.
Your role includes:
Welcoming parents and students with warmth and clarity
Explaining programmes and schedules confidently
Managing enrolments, payments, and documentation carefully
Handling calls, messages, and enquiries promptly
Supporting daily centre operations to keep things running smoothly
Assisting with parent communication and follow-ups
This role is important. You are not “just admin” — you are part of the parent experience.
We’re Looking For Someone Who Is:
Naturally cheerful and friendly (but still professional)
Responsible and dependable
Organised and detail-oriented
Calm when handling questions or concerns
Willing to learn and improve
Comfortable interacting with both English and Chinese-speaking parents
Looking for a stable, long-term role (minimum 1 year commitment)
Experience in customer service, retail, hospitality, childcare or education centres is a plus — but attitude matters more than experience.
Why Join LCentral?
Meaningful work in a children-focused environment
A supportive team that values professionalism
Clear structure and expectations
A stable role with room to grow
Work Schedule
Weekdays: 1:00 PM – 9:00 PM
Weekends: 8:45 AM – 6:30 PM
(Weekend availability required)
Job summary
You’ll be the person parents see and speak to first — and the one they remember. This role is important. You are part of the parent experience.
Tell employers what skills you have
friendly smile
Professionalism
Microsoft Office
Microsoft Excel
Detail Oriented
Interpersonal Skills
Stay Calm Under Pressure
Administration
Data Entry
Enthusiasm to learn
Managing Daily Operations
Responsible, Accountable, Supportive, Consulted,
incoming enquiries
Customer Satisfaction initiative
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Communication With Parents