Manager

Roles & Responsibilities

Key Responsibilities

1. Daily Operation Management

• Oversee all daily salon operations, including service scheduling, staff attendance, venue hygiene, equipment maintenance and product inventory management.
• Ensure all beauty services (skincare, body treatment, nail care, makeup and other wellness services) are delivered in line with company standard operating procedures (SOPs).
• Monitor service quality, handle on-site operational problems, and adjust workflows to improve operational efficiency.
• Manage beauty product and consumable inventory, conduct regular stock checks, arrange replenishment, and avoid overstock or stock shortage.

2. Team Leadership & Training

• Recruit, interview, onboard and manage beauty therapists, nail technicians and front desk staff.
• Organize regular professional skill training, service etiquette training and product knowledge sharing for the team to improve overall service level.
• Supervise staff performance, conduct regular performance appraisals, set individual sales and service goals, and motivate the team to achieve targets.
• Resolve internal team conflicts, arrange reasonable shift schedules, and maintain positive team atmosphere.

3. Sales & Revenue Target Achievement

• Formulate monthly and quarterly sales plans for beauty packages, membership cards, skincare products and customized beauty services.
• Track daily, weekly and monthly sales data, analyze business performance, and adjust sales strategies to meet revenue targets.
• Guide the team in upselling and cross-selling while adhering to customer-first service principles, avoiding excessive and rigid sales.

4. Customer Service & Relationship Management

• Oversee overall customer service experience, follow up on client feedback, reviews and complaints, and provide timely and proper solutions to ensure high customer satisfaction.
• Maintain long-term stable relationships with regular clients, manage member systems, and launch targeted customer retention and reactivation activities.
• Standardize customer reception, consultation and after-service follow-up processes to improve customer loyalty and repeat consumption rate.

5. Brand & Compliance Management

• Strictly implement brand image and service standards, ensure consistent salon decoration, service process and professional image.
• Comply with local health and safety regulations, beauty industry norms and company rules, ensure sterile operation of beauty tools and safe use of beauty equipment.
• Manage daily financial settlement of the salon, check cash flow, consumption records and membership account data, and report business status to the superior regularly.

Tell employers what skills you have

Standard Operating Procedures
Stock Checking
Organizing Trainings
Improve Operational Performance
Teamwork
Health and Beauty Products
Recruiting
Inventory Control and Equipment Maintenance
shifts schedules
Interviewing
Performance Appraisals
Professional Staffing
Beauty Services
Staff Performance Management
Team Motivation
Skin Care