Customer Management Executive (Aviation) - No EXP is welcomed!

Roles & Responsibilities

Job Summary:

• Basic Salary: Up to $4,500

• Location: Changi North (Transport Provided)

• Working hours: Monday - Friday, 8am - 5.18pm

• 1 Year Contract (Renewable/Convertible) + Completion Bonus

Job Responsibilities:

• Report to Customer Support Manager and support Business Development Directors on account related issues

• Proficient in aftersales service support such as generating sales quotation and follow-up to closure, including producing routine Customer Status Report, Monthly Sales Report, etc to document KPI

• Maintain a high level of professionalism when handling customer queries or complaints, provide appropriate solutions and alternatives within the time limit; follow up with all stakeholders to ensure resolution

• Engage external customers on account related issues and establish positive rapport with customers through routine communication cadence

• Coordinate with internal customers on various account related issues including attending meetings for jobs induction, jobs closing and supporting ad-hoc reporting

• Administer and execute shipping, invoicing and other related logistic coordination

• Document and maintain data integrity of sales records, customer records, etc in ERP

• Interface with OEM HQ and be involved in administering warranty claims, spares inventory, long-term agreements, etc, including generation of Lease/Exchange Agreements, management and sales reports

• Participate in marketing events planning and execution

• Support and conform to all organization’s compliance requirements, eg. export controls, business ethics, etc

• Support 24/7 AOG hotline on a rotation basis (Will get additional allowance if on standby for this – will require to work on weekends and PH or overnight)

• Occasional traveling to client's site required

Requirements:

• Degree or Diploma in any discipline

• Minimum two years related customer support experience (within aviation industry preferred) or experience as a client service representative

• Good written, interpersonal and communication skills

• Ability to multi-task, prioritize and manage time effectively

• Good team player

• Proficient with MS Office, with SAP experience as a plus

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON or email the updated resume to miya@mci.com.sg

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Kuan Mei Yang

Registration Number: R24124509

EA License No: 06C2859 (MCI Career Services Pte Ltd)

Tell employers what skills you have

Warranty Administration
Account Management
A+
Interpersonal Skills
Maintenance of data integrity
Maintain Discipline
Invoicing
Customer Account Management
Status Reporting
Multitasking
Time Management
Team Player
Customer Service
Proactive Communication
Handle Customer Enquires
Resolve Complaints