E-Commerce Specialist

Roles & Responsibilities

E-Commerce Specialist: Handles daily operations, product uploads, pricing, and basic promotions. He/she will need to manage and optimize an online store to drive digital sales, improve user experience, and maximize revenue

Core Responsibilities

• Platform & Catalog Management: Oversee website functionality, design updates, and product listings (including pricing, imagery, and descriptions) on platforms like Shopee, Shopify and TikTok Shop.
• Digital Marketing & SEO: Coordinate search engine optimization (SEO), paid ads (PPC), and promotional campaigns across social media and email to attract targeted traffic.
• Data Analysis & Optimization: Track key performance indicators (KPIs) like conversion rates, traffic sources, and sales trends using tools like Google Analytics to make data-driven improvements.
• Customer Experience (CX) & Support: Ensure a smooth shopping journey from product discovery to checkout, and assist with complex customer inquiries or troubleshooting technical roadblocks
• Inventory & Fulfillment Coordination: Monitor stock levels and collaborate with supply chain or warehouse teams to prevent stockouts and ensure timely deliveries
• Reporting: To provide a weekly and monthly reporting to Director

Key Tasks

• Store Setup: Creating and verifying seller accounts.
• Product Listing: Uploading items with descriptions, tags, and photos.
• Inventory Control: Tracking stock levels to prevent overselling.
• Marketing & Ads: Setting up vouchers, sales campaigns, and running platform ads.
• Customer Service: Replying to chats and resolving buyer issues.

* must be able to work independently

Tell employers what skills you have

Catalog Management
paid advertisements
basic SEO
Conversion Rates
Listings
Warehouse Operations
Shopify
Google Trends
Social Marketing Campaigns
achieving KPIs
Reporting
Product Pricing
Key Performance Indicators
PPC
Seller Representation