Assistant Spa Manager

Roles & Responsibilities

1. Operations & Department Administration

• Workflow Management: Oversee the daily scheduling of therapy sessions, patient/client intake, and room allocations to ensure efficient clinic throughput.

• Resource & Inventory Control: Monitor, maintain, and order therapy equipment, tools, and medical supplies, ensuring everything complies with safety and sanitation standards.

• Compliance & Documentation: Ensure that patient records, billing entries, attendance tracking, and clinical notes maintained by therapy assistants are accurate and compliant with regulatory standards and facility policies.

2. Staff Supervision & Leadership

• Team Coordination: Supervise therapy assistants, support aides, and administrative staff. Assist the Therapy Manager in recruiting, onboarding, and scheduling staff shifts.

• Training & Mentorship: Conduct routine in-service training sessions, mentor junior therapy assistants, and evaluate staff performance to maintain high standards of patient care.

• Interdisciplinary Communication: Act as a communication bridge between lead therapists (Physical, Occupational, Speech, etc.), support staff, and upper management.

3. Clinical Support & Patient Care

• Assisting Therapists: Support licensed therapists in preparing clients, setting up equipment, and executing routine therapeutic activities or exercise programs under direct supervision.

• Patient Engagement: Guide patients through pre-approved routines, monitor them during treatments, and document their physical or behavioral responses to therapy.

• Family Coordination: Answer inquiries from families or caregivers regarding daily schedules, general treatment protocols, and patient progress milestones.

Qualifications & Requirements

• Education: A diploma or bachelor’s degree in Allied Health, Healthcare Administration, Physical Therapy Assisting, Psychology, or a related field.

• Experience: 2 to 5 years of experience working as a therapy assistant, rehabilitation technician, or healthcare administrator, with preference given to those with prior supervisory or leadership experience.

• Certifications: Current CPR/AED certification and relevant healthcare support credentials or licenses depending on local jurisdiction and the specific clinical focus (e.g., physical therapy, behavioral health).

Core Skills & Competencies

• Leadership & Organization: Strong capacity to manage competing priorities, organize complex staff schedules, and lead a diverse healthcare team.

• Communication: Excellent interpersonal skills for interacting with distressed or vulnerable patients, anxious family members, and multidisciplinary medical professionals.

• Technical Proficiency: Familiarity with Electronic Medical Records (EMR) software, scheduling platforms, and standard office productivity suites (Microsoft Office).

• Physical Resilience: Ability to handle the physical demands of a clinical environment, which may involve standing for long periods, bending, and assisting in the safe transfer or mobility of patients.

Tell employers what skills you have

Licensing
Certifications
Psychology
Physical Therapy
Treatment
Spa
Healthcare Management
Behavioral Health
Cpr Certified
Cashiering
licensing laws
Health Equity
Customer Service
Spa Management
Medical Assisting