Order Fulfillment Executive (6 months/MEDICAL DEVICE MNC) - West/up to $4.5k #HAO
Roles & Responsibilities
Salary: up to $4500
Duration: 6 months
Working Days & Hours: Mon-Fri Office Hours
Location: Science Park
Job Description:
• Attend to customers enquiries i.e. product, maintenance, rental, price, delivery etc.
• Create new customer in system and screening of all partners.
• Liaise with customers and contractors on receiving of customer equipment, own equipment (rental), process order in ERP system, job scheduling, quote, follow up, delivery order & invoicing in accordance to company guideline and policy
• Check stock availability with factory/suppliers.
• Administer PR for service tools – record, rental orders, liaise with supplier/ logistic and verify invoice.
• Administrate FOA Service Warranty for Service Repair and work with Logistic for return and delivery to customer/ warehouse.
• Actively liaise with engineers, sales and other CS Executive on customer queries, technical issues, status and deliveries schedule
• Follow-up queries on pricing with factory and 3P suppliers and responsible for the creation of new part number where necessary.
• Coordinate with purchaser, warehouse and delivery service providers to arrange customer order delivery.
• Monitor weekly open orders and unbilled transactions.
Contracts Management
• Support Service Sales on Contracts, rental and Spares both for local and overseas customers.
• Monitoring maintenance contract, rental schedule and coordinate with team for service scheduling, engineer dispatch and rental follow up action
• Observes run-out-date of contracts/ rental due, reminder to customer, service manager, supervisor and prepare renewal documents.
General Support
• To assist and stand-in for co-colleague’s task & role during her absence.
• Provide assistance to Service Managers in general administrative duties and monthly reports.
• Recommend the inventory planning based on consumption of high runner parts
• Any other additional duties not listed above that may be deemed as appropriate by the Service Manager.
• Take up Workplace Safety & Health responsibilities/ activities as per requested by the company.
Job Requirements: Min Diploma/Degree in Logistics/Supply Chain/Business or similar w min 3 yrs of relevant order processing experience
Interested candidates, please submit your resume to: allylok@recruitexpress.com.sg
Ally Audrey Lok Xin Woon
Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R21102307
allylok@recruitexpress.com.sg
Tell employers what skills you have
Account Management
Sales
Order Processing and Change Request Management
Coordinate External Vendors
Customer Satisfaction Research
Quality Management
Service Level Agreement
communications lead
Documentation
Respond to Customer Requests
Contract Preparation
Invoicing
Customer Supply Chain
Respond to Customers
Order Processing
Customer Acquisition
Credit & Collection Management
Customer Meetings
end to end process