CUSTOMER CONTACT CENTRE ADVISOR | GLOBAL MNC | UP TO $3,500 #HMS
Roles & Responsibilities
CUSTOMER CONTACT CENTRE ADVISOR | GLOBAL MNC | UP TO $3,500
📍 Tai Seng – Convenient MRT Location
💰 Basic up to $3,500/month
🎁 AWS + Monthly Customer Service Incentive
💵 $100 Monthly Transport Allowance
✨ $1,400 Flexible Benefits / Year
💰 Additional Upsell & Sales Lead Incentives
⏰ OT Payable
🏠 1-Day WFH per week after confirmation, subject to prevailing policy
Join a leading global logistics MNC and be part of a large Customer Contact Centre team supporting customers with their international shipment and service enquiries.
Key Responsibilities
• Manage customer interactions through phone, email and other contact channels
• Process bookings and provide information on shipment status, transit times, customs requirements, pricing and services
• Handle customer enquiries professionally and provide effective service recovery
• Take ownership of customer issues and follow through until resolution
• Coordinate with Operations and internal teams to resolve shipment-related matters
• Identify customers' needs and introduce suitable products or value-added services
• Capture customer feedback and identify opportunities to improve service delivery
• Maintain accurate information within customer management systems
• Deliver a consistently high standard of customer experience
Working Arrangement
• Shift work based on a monthly round-robin schedule
• 3-month probation period
• Potential to work remotely once per week after confirmation, subject to prevailing company policy
📩 Interested candidates, do submit your resume to : jocelynchan@recruitexpress.com.sg OR telegram @jocelynchan
Jocelyn Chan | Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R1331820
Tell employers what skills you have
Process bookings
Customs Regulations
Improve Customer Experience
Customer Facing Issues
Remote Access
office arrangements
Customer Information Systems
Operational Delivery Teams
shifts schedules
Contact Center Consulting
Value Added Services
company policies
Handle Customer Enquires
Customer Interaction Management
Customer Feedback