Airport Airline Customer Service Agent

Roles & Responsibilities

CUSTOMER SERVICE CHECK-IN AGENT (CHANGI AIRPORT) – 1 Year Contract

• MUST COMMIT TO 1 MONTH OF TRAINING (Tentatively starting from 3rd week of Oct)
• Must be able to attend a face-to-face interview on 7 Oct, 3pm.

Job Description:
1. Handling Counter Check In duties.
- Check and ensure that flight tickets and travel documents are valid for flight
- Weigh and tag passengers’ luggage.
- Processing and issuing of boarding pass.
- Assisting passengers at self-Check In kiosks and auto bag drop kiosks.

2. Departure/Arrival gate duties
- Ensure boarding pass information is accurate and passenger’s name on passport tally with boarding pass for departure flight
- Crowd control
- Assisting passengers with special needs
- Direct disembarking passengers to respective areas such as immigration and baggage collection belts
- Meet & Greet
- Coordinate with crew and other departments to ensure timely gate activities to meet on time departure of flight.

3. Other miscellaneous duties when assigned

Shift Schedule: 44hrs a week (5/6 ALTERNATE workday week Monday – Sunday)
Shift timings will range from 1000 - 2230. Fixed 9 hours shift (8 working hours, 1 hour break). Example:

• 1000 - 1900
• 1200 - 2100

Requirements:
- Presentable and well groomed (NO VISIBLE TATTOOS, only black/dark hair)
- Positive attitude with excellent customer service skills
- Good communication skills and command of English
- Possess basic computer skills

Tell employers what skills you have

Passenger Handling
Airport passes
Ticketing
Administrative Work
Customer Support
Meet and Greet
Work Under Pressure
Team Player
Customer and Passenger Handling and Care
Customer Service
Crowd Control