F&B SUPERVISOR / SENIOR F&B SUPERVISOR

Roles & Responsibilities

This role will be responsible for maintenance and enhancement of guests’ services through training, coaching and mentoring subordinates. To organize and evaluate service and delivery systems, procedures and processes and make recommendations for continuous improvement.

DUTIES & RESPONSIBILITIES

• Assist the Manager in running a smooth, efficient, and productive shift

• Assist the Manager in handling guests queries and feedbacks

• Responsible for cash management of the POS

• Train, coach, mentor, and supervise a team of service crews in delivery of excellent guest experience

• Ensures prompt, efficient, friendly and accurate service

• Lead by example and providing timely feedback on areas of opportunities

• Promote good teamwork to achieve set goals/targets

• Ensure adherence of food safety, sanitation and hygiene requirements and practices

• Ensure equipment and stations’ maintenance schedule is executed accordingly

• Delegates and/or perform assigned tasks in an efficient and timely manner

• Follow up and adheres to Company policies and procedures accordingly

• Attends meetings as requested

• Accept additional duties and responsibilities as assigned by Supervisor

KNOWLEDGE AND SKILL REQUIREMENTS

• Minimum GCE “N” Level and above

• At least 2-3 years relevant experience (preferable in a similar capacity)

• Great personality and service oriented

• Hardworking with a positive attitude.

• Ability to work well in a team environment

• Good communication and interpersonal skills

• Ability to thrive in a fast-paced and highly energized working environment

• 5 days’ work week; able to perform rotating shift duty including weekends and Public Holidays

Tell employers what skills you have

Mentoring
Task Scheduling
Efficient
Supervisory Skills
Handle Guest Feedback
improve performance management
company procedures
Food Safety Management
set team goals
Cash Management
Providing Great Service
Maintenance Scheduling
Guest Service Management