EUC Operations Engineer

Roles & Responsibilities

Key Responsibilities

End-User Computing & Device Management

• Manage device lifecycle activities including provisioning, patching, upgrades, and decommissioning
• Administer endpoint management platforms such as Microsoft Intune and/or SCCM
• Troubleshot complex endpoint and workspace-related issues

Workspace & Collaboration Technologies

• Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint
• Assist with collaboration and productivity tool enhancements
• Support virtual desktop or remote access solutions (e.g. AVD, VDI) where applicable

Security & Compliance

• Implement and maintain endpoint security controls such as BitLocker, Defender, and compliance policies
• Support identity and access management using Entra ID (Azure AD), MFA, and Conditional Access
• Ensure workspace environments meet internal security, audit, and compliance requirements

User Support & Operations

• Provide Level 2 / Level 3 support for workspace-related incidents and service requests
• Perform root cause analysis and implement long-term solutions for recurring issues
• Collaborate with Service Desk and infrastructure teams to improve support efficiency

Documentation & Continuous Improvement

• Maintain technical documentation, SOPs, and operational runbooks
• Participate in technology refresh, pilot, and proof-of-concept (POC) activities
• Proactively identify opportunities (automation; AI etc.) to improve user experience, stability, and security

Required Skills & Experience

• Strong experience with Windows 11 and Microsoft 365
• Administrator experience in Intune, and SCCM Admin Portal (Mandatory)
• Administrator experience in Virtual environment (Azure Admin Portal) (Mandatory) e.g. Creating AVD, Runbooks & etc.
• Working knowledge of Entra ID (Azure AD), Group Policy, and endpoint security controls
• Basic to intermediate PowerShell scripting skills
• Familiarity with ITIL-based support processes
• 3–5 years of experience in Workspace role
• Experience supporting enterprise or corporate IT environments
• Exposure to audit, compliance, or regulated environments is an advantage

Tell employers what skills you have

Microsoft 365
ENVI
Group Policies
Enterprise Software Industry
Desktop Virtualization
Windows Intune
Powershell Scripting
SCCM
Remote Access
Enterprise Systems
SharePoint
Windows Azure platform
Collaboration Tools
Team Management
ITIL Process Implementation
VDI
Microsoft Outlook
Virtual Desktop Infrastructure