Customer Service Officer

Roles & Responsibilities

Summary of the Job: (Primary function of the job)

• Assist sales in attending customers' needs and expectation

• Execute and follow up sales administrative works

• Maintain proper records of all sales related documents

Job Responsibilities: (Key responsibilities of the job)

• Attend to sales/Program enquiries, prepare and follow upsales quotation and proposal

• Maintain filing of all sales transactions records,quotation, PO, JO, invoice, etc.

• Send finalized Sales quote comprising material costaccepted by customer without markup to SCM to create Business Partner codemaster data or/and material purchase item BP

• Process job order and other documents until order isclosed

• Follow up to ensure closure of quotation

• Follow up delivery schedule and arrange parts delivery tocustomers

• Attend to and follow up customer's issues until closure. Escalate to Sales if necessary

• Present sales reports, open PO list, RFQ Tracker, etc

• Manage DO & Invoices

• Support Finance in Debtors AR

• Generate Reports

• Perform tasks as and when assigned

Job Requirements:

• Min ITE/ Diploma (prefer Mechanical)

• Preferably 3 to 5 years in relevant work experience

• Proficient in MS Office/ Excel

• Good communication skills

Tell employers what skills you have

sales transactions
Customer Master Data
Customer Followup
Microsoft Office
Microsoft Excel
Timely Delivery
Sales Reporting
Recording Sales Information
Administrative Work
Customer Support
RFQ
execute sales process
Invoicing
Work Order Management
Quote Follow Up
Customer Satisfaction
Customer Service
Quotations
Customer Relations
Able To Work Independently