Technical Ops Support Specialist (macOS, iOS)

Roles & Responsibilities

Summary:
The Maps Global Collections team is currently seeking a versatile individual for the role of Technical Operations Support Specialist, who will play a pivotal part in supporting the Maps data collection systems. This position requires technical acumen, the ability to juggle priorities in a fast-paced environment, and hands-on experience with a variety of systems and troubleshooting methodologies, particularly within macOS and iOS environments.

Responsibilities:

• Drive and organize investigations, ensuring timely completion and alignment with organizational objectives.
• Foster collaboration with cross-functional teams to manage testing activities effectively.
• Provide second-level support for escalated technical issues, resolving them promptly to minimize operational disruptions.
• Triage arising issues in the field, prioritizing them based on urgency and impact on operations.
• Gather and analyze metrics to identify opportunities for improving resource allocation and operational efficiency.
• Utilize hands-on experience to troubleshoot system issues and ensure smooth functionality across all operational systems.

Key Qualifications:

• Excellent troubleshooting skills and familiarity with a variety of systems, ideally both hardware and software.
• Advanced knowledge of macOS and iOS troubleshooting, including hardware/software isolation theory.
• Proficiency in network configuration and troubleshooting, including VPN.
• Experience running diagnostics and performing firmware updates to resolve hardware/software issues.
• Comfortable working with services, protocols, and concepts such as SSH, SMB, and VNC.
• Proven ability to meet deadlines without compromising quality.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Detail-oriented with a commitment to accuracy and efficiency.
• Bachelor's degree in a related field or equivalent work experience.
• Comfort with Command Line Interface (CLI) is a plus.
• Experience operating Windows and Linux systems is a plus.
• Basic knowledge of Script, Automator, and Python is a plus.

Tell employers what skills you have

Diagnostic Skills
PKI
Microsoft Iis
Managing Deadlines
Service Handling
Troubleshooting Procedures
WebLogic
Hardware Diagnostics
Attention to Detail
Zendesk
Networking
Hardware and Software Support
collaborate with external team
VPN
Application Server
Technical Support