Business Analyst (Public Sector)

Roles & Responsibilities

• 1-year contract, renewable
• Hybrid work arrangement
• Government project

What You'll Do

• Champion product thinking — go beyond requirements gathering to understand user needs and articulate the "why" behind new features and initiatives
• Lead user-centric discovery — partner with business teams to uncover citizen, business, and agency needs through human-centric and visual methods
• Apply modern methodologies — use Product Management, Design Thinking, and Service Design approaches to identify pain points and design future-state solutions
• Evaluate technology strategically — assess and recommend technologies aligned with BCA's digital direction, such as cloud adoption, legacy modernization, and the SG Tech Stack
• Deliver iteratively — work within an Agile framework to define user stories, set acceptance criteria, and manage the product backlog
• Manage the product lifecycle — support existing systems through iterative enhancements, issue resolution, and eventual decommissioning
• Collaborate across stakeholders — liaise with internal teams, other government agencies, and industry partners to ensure alignment with the broader ecosystem
• Manage vendors and partners — work with system vendors, interface partners, and helpdesk teams to resolve issues in line with the product roadmap
• Drive continuous improvement — analyze product performance and user feedback to propose data-driven enhancements
• Ensure WOG compliance — align all solutions with Whole-of-Government policies on digital governance, security, and compliance

What We're Looking For

• A degree in Computer Science, Information Technology, Computer/Electronics Engineering, or a related field
• At least 5 years of experience in business analysis, product ownership, or a similar role within a product-centric environment
• A proven track record working in Agile, Scrum, or other modern product development methodologies
• Demonstrated experience applying product thinking to solve complex problems
• Experience supporting and managing enterprise systems, including liaising with vendors, helpdesks, and multi-agency stakeholders
• Familiarity with Whole-of-Government (WOG) frameworks, security policies, and compliance standards
• Working knowledge of AI tools and concepts is a strong advantage
• Strong analytical, facilitation, and problem-solving skills, particularly in discovery and prototyping
• Excellent stakeholder engagement and communication skills, with the ability to influence and pitch ideas effectively
• A self-motivated, adaptable mindset with a genuine eagerness to learn and improve

/Ref: T24-245

Tell employers what skills you have

Service Design
User Requirements
product backlog
Computer Engineering
Business Partnering
Influence
Agile
Stakeholder Engagement
Complex Problem Solving
technological knowledge
Prototyping
Government Relations
Technology Assessment
Liaise With System Vendors
System Improvements
Collaborate With Internal Team
Communicating New Product Developments