Supply Chain SOC– 24/7 Security Operations Centre

Roles & Responsibilities

📍 Location: Logistics GSOC / Supply Chain Monitoring Desk
💼 Position: Supply Chain SOC Specialist
🕐 Working Environment: 24/7 rotating shifts, including nights, weekends & public holidays
📋 Employment Type: Full-time – dedicated shipment monitoring desk

We are looking for an experienced Supply Chain SOC Specialist to join our Logistics Global Security Operations Centre (GSOC), supporting real-time shipment monitoring and supply chain security operations.

🔹 Key Responsibilities

• Monitor active supply chain shipments through approved monitoring platforms, including dashboards, alerts, route status, location updates and tracking-device status

• Monitor and follow up on elevated-risk, delayed, overdue and incident-related shipments

• Assess and manage security alerts including route deviations, unauthorized/prolonged stops, tracking loss, geofence violations, tamper alerts and cargo-theft indicators

• Verify alerts and coordinate with Logistics teams, carriers, drivers, platform support and relevant stakeholders

• Escalate suspicious, high-risk or confirmed security incidents in accordance with approved procedures

• Support incident response, recovery activities and investigations where required

• Maintain accurate SOC logs, trackers and incident records, including escalation details, supporting evidence and case references

• Conduct proper shift handovers and provide timely updates, notifications and operational reports

• Report platform or communication disruptions and support approved alternate monitoring methods

• Identify recurring risks, trends and opportunities for process improvement

🔹 Requirements

• Diploma or Degree in Security, Logistics, Supply Chain, Business or a related discipline

• Minimum 5 years of experience in SOC/GSOC, Supply Chain Security, Logistics, Transportation, Control Tower, Incident Management or Command Centre operations

• Strong analytical, problem-solving and decision-making skills

• Experience managing incidents, escalations and stakeholder communications

• Able to work independently in a fast-paced operational environment

• Strong verbal and written communication skills

• Proficient in Microsoft Office applications

• Able to work in a 24/7 rotating shift environment

⭐ Preferred Qualifications

• Experience with shipment monitoring, GPS tracking, telematics or supply chain visibility platforms such as Overhaul

• Experience supporting high-value or high-risk cargo movements

• Experience in regional or global operations centres

• Sound understanding of transportation, logistics and supply chain operations

🛡️ Key Competencies

Critical Thinking | Situational Awareness | Risk Assessment | Incident Management | Stakeholder Management | Communication | Attention to Detail | Multitasking | Teamwork | Composure Under Pressure

Join our professional Logistics GSOC team and play a key role in monitoring and protecting critical supply chain movements.

Thank you 🙏🏻
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Tell employers what skills you have

Communication
Team Handling
recording incidents
Event Monitoring
Systems Compliance
Front Office Operations
Incident Handling
News Reporting
reporting procedures
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