Billing Officer

Roles & Responsibilities

Job description

As Billing Officer, you are responsible for providing accounts receivable services for customer accounts with complex billing procedures. You develop, maintain and monitor all billing procedures, ensuring accuracy, efficiency and timeliness of billing, and following up on all receivable balances. You cooperate with the Sales team to address billing problems. The purpose of your role is to ensure collection is efficient and bad debt is minimized.

What will you deliver?

- Reconcile customer statements to ensure invoicing accuracy, confirming that the appropriate supporting documents such as purchase orders and delivery dockets have been attached, complete and correct.

- Prepare, check and process all customer invoices following billing procedures accordance with contracts, evaluate and resolve invoice issues and concerns (if any) to ensure timely billing and collection.

- Monitor the aging of accounts receivable including calculating the average days outstanding.

- Enter invoices into customer invoicing websites, issue periodic customer statements.

- Work closely with the Sales and Customer Service teams to clarify billing details (pricing, contract terms, billing cycles, corrections, etc.)

- Process credit notes.

- Maintain proper invoicing files/records for audit and compliance purpose

- Understand, follow and continuously review the company’s billing procedures for individual accounts to ensure consistency and accuracy in daily work.

- Proactively identify gaps or inefficiencies in billing workflows and suggest process improvements to improve customer experience.

- Monitor unbilled revenue an highlight potential issue

- Ensure world class customer service is achieved.

-Ensure compliance with Company’s billing policies and procedures.

Key Qualifications

- Diploma in related discipline

- Good Excel skills, Strong attention to detail

- Experience in customer billing/ invoicing/ accounts receivable

- Ability to work effectively under deadlines

- Good organizational skills

Job summary

We empower our employees by giving them opportunities to think strategically.

Key selling points

• Collaborative & Inclusive Culture
• Values people

Tell employers what skills you have

Customer Care and Billing
Billing Procedure
Corrections
Produce Invoices
Invoices Management
Invoicing
Credit Notes
Billing Systems
Contract Agreement
Accounts Receivable Management
Support Documents
Invoice Handling
Product Pricing
Value Management
Collaborative Culture
Billing Management