Contract Customer Service Coordinator (MNC/ Logistics Supply Chain) #HZO

Roles & Responsibilities

Duration: 6 months contract
Salary: Up to $4.5K
Location: Science Park

Job Scope:

Customer support and Order processing

• Attend to customers enquiries i.e. product, maintenance, rental, price, delivery etc.

• Create new customer in system and screening of all partners.

• Liaise with customers and contractors on receiving of customer equipment, own equipment (rental), process order in ERP system, job scheduling, quote, follow up, delivery order & invoicing in accordance to company guideline and policy

• Check stock availability with factory/suppliers.

• Administer PR for service tools – record, rental orders, liaise with supplier/ logistic and verify invoice.

• Administrate FOA Service Warranty for Service Repair and work with Logistic for return and delivery to customer/ warehouse.

• Actively liaise with engineers, sales and other CS Executive on customer queries, technical issues, status and deliveries schedule

• Follow-up queries on pricing with factory and 3P suppliers and responsible for the creation of new part number where necessary.

• Coordinate with purchaser, warehouse and delivery service providers to arrange customer order delivery.

• Monitor weekly open orders and unbilled transactions.

Contracts Management

• Support Service Sales on Contracts, rental and Spares both for local and overseas customers.

• Monitoring maintenance contract, rental schedule and coordinate with team for service scheduling, engineer dispatch and rental follow up action

• Observes run-out-date of contracts/ rental due, reminder to customer, service manager, supervisor and prepare renewal documents.

General Support

• To assist and stand-in for co-colleague’s task & role during her absence.

• Provide assistance to Service Managers in general administrative duties and monthly reports.

• Recommend the inventory planning based on consumption of high runner parts

• Any other additional duties not listed above that may be deemed as appropriate by the Service Manager.

• Take up Workplace Safety & Health responsibilities/ activities as per requested by the company.

Job Requirements:

* Min. Diploma/Degree in Business, Supply Chain, Engineering or related discipline.

* Min. 2–4 years of experience in Customer Service, Order Management or Service Coordination.

* Working experience with SAP DW 1 will be an added advantage

Interested candidates may apply by submitting their updated resume to melissa@recruitexpress.com.sg

Melissa Zhang Zhiqi (Mezzo)
CEI No: R2197564
Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599

Tell employers what skills you have

Liaise With Supplier
Cost price
Pr Agencies
Liase With Engineers
Customer Support Process
stock availability
Customer Supply Chain
Customer Acquisition
Customer Service
Liaising With Customer
Rentals
Logistic and administrative support
Operations & Supply Chain
Handle Customer Enquires
As Warehouse
Maintenance and Repair