Feedback Management Executive | Healthcare Environment [Customer Service Representative] - #HJZ

Roles & Responsibilities

Looking for a role where what you do can genuinely make a difference?

Be part of our team and help make every patient’s experience a little better. From understanding patient feedback to supporting service improvement initiatives, you’ll get to work behind the scenes to make healthcare experiences smoother, better and more patient-focused!

Job Responsibilities

• Manage and follow up on patient feedback, ensuring issues are addressed promptly and effectively

• Work with different teams to identify service gaps and support improvements to the overall patient experience

• Coordinate service excellence projects, programmes and events

• Conduct patient satisfaction surveys and support focus group discussions

• Analyse feedback trends and identify areas for improvement

• Assist with creating and maintaining data dashboards to track service satisfaction and feedback

• Prepare insights and reports for hospital committees and workgroups

• Support initiatives that strengthen the organisation's service culture and patient engagement

• Perform other duties and projects as assigned

We’re looking for someone who:

• Enjoys working with people and communicating with different stakeholders

• Has strong communication and interpersonal skills

• Is comfortable handling feedback and resolving service-related issues

• Can analyse information and turn feedback into practical improvement ideas

• Is organised, proactive and able to manage multiple projects

• Has an interest in customer experience, healthcare, service excellence or quality improvement

All interested candidates are invited to email your resume in MS Word format to:

Jenny.ng@recruitexpress.com.sg

Jenny Ng Zhern Ing

Outsourcing Team
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview.

Tell employers what skills you have

Information Analysis
Resolving Product Problems
Patient Support
Quality Improvement
Interpersonal Skills
Healthcare
Group Reporting
Patient Education and Engagement
Stakeholder Engagement
Issue Handling
Project Management
Customer Shopping Experience
Analyze Feedback
Events Organisation
satisfaction surveys
Metrics Dashboard