IT Support Engineer (Tuas area |Minimum 1yr experience)

Roles & Responsibilities

• OFFICE HOURS/5-DAY WORK WEEK (MON-FRI)
• Contract - 1 YEAR (RENEWABLE)
• Location: TUAS area
• BASED IN SINGAPORE, MINIMUM 1-2 YEARS CONTINUOUS RELEVANT EXPERIENCE
• LOCAL/PR
• $2800 - 3000 + $50 Allowance

Job Responsibility

1. End User Service Management

• Follow Request/Incident/Problem Management process
• Update and resolve tickets that have been assigned and completed
• Assess and apply resolution as per the Knowledgebase
• Meet required stipulated SLAs

2. Mobile Device Management

• To deploy mobile devices (phone/tablet) to users
• Apply Corporate Mobile Device Management software
• Troubleshooting of mobile devices issues

3. Print Management

• Maintenance on the Printer/Copier/Label printer
• Contact the respective Service Provider for servicing (toner and waste cartridge)
• Toner Inventory management

4. Asset Management

• To contact Authorized Service Provider for hardware repair
• To test and prepare new machines with the client company's latest OS image
• Asset tagging of machine and updating of the asset database
• Disk wiping and disposal of hardware

5. Other Support Assignments

• Ad-hoc Projects
• Meeting Room Management
• Company designated on site/premise support as required.

Other Requirements:

• 1-2 years experience working for IT Support organization
• Excellent Customer Service and interpersonal skills
• Able to communicate clearly with technical and non-technical audience, both verbally and written
• In-depth knowledge of Microsoft Office and Google Suite Applications
• Basic understanding of Network Protocols
• A good understanding of Web conferencing and mobility technologies
• Experience working in GMP validated environments would be advantageous

Tell employers what skills you have

Microsoft Office
Microsoft Excel
Service Management
Customer Support
Mobile Device Management
GMP Environment
Incident Management Process
technical input
Network Protocols
Application Support
Web Conferencing
User Access
Ticket Operations
Customer Service
Resolve Enquiries
Technical Support