IT Helpdesk Engineer (Regional Support)

Roles & Responsibilities

Job Summary

We are seeking a proactive IT Helpdesk Engineer to providefirst and second-level technical support to internal users across the regions.The successful candidate will be responsible for diagnosing and resolvinghardware, software, network, and cloud-related issues.

The role requires strong troubleshooting skills, excellent communication, and the ability to support a regional user base across multiple countries and time zones. Experience in Microsoft technologies, cloud services, endpoint management, and IT service management is highly desirable.

IT Helpdesk & Technical Support

• Provide Level 1 and Level 2 technical support via phone, email, remote access etc.
• Troubleshoot and resolve desktop, laptop, mobile device, printer, and peripheral issues.
• Support Microsoft Windows, Apple operating systems and Microsoft, Acrobat applications etc.
• Manage and maintain company Email
• Coordinate with local vendors and regional IT teams for onsite support where required.
• Participate in system maintenance, patching, and software updates.

Endpoint & Device Management

• Install, configure, and maintain desktops, laptops, mobile devices, and printers.
• Deploy operating system images and software packages.
• Manage hardware inventory and IT asset records.
• Perform workstation setup for new employees and office relocations.

Network & Security Support

• Perform basic troubleshooting of LAN, WAN, Wi-Fi, VPN, and internet connectivity issues.
• Assist with firewall, antivirus, and endpoint security solutions.
• Ensure compliance with IT security policies and procedures.
• Report security incidents and vulnerabilities promptly.

Tell employers what skills you have

Level 2 Support
Workstation management
Global Technical Support
Laptops
laptop systems
Windows Support
Printers
Remote Access
Email Management
Windows OS
Applying Patches
Mobile Devices
Email
Asset and Inventory Management
System Deployment
System Maintenance