Account Manager

Roles & Responsibilities

• Own and grow a portfolio of assigned accounts, driving account expansion and long-term customer value.

• Build and maintain strong relationships with key stakeholders across senior leadership, operations, finance, and procurement—acting as a trusted partner to our customers.

• Lead the end-to-end sales process, including discovery, solution mapping, trials, pricing, negotiation, and closing.

• Conduct customer trials, demonstrations, and site recce engagements (where required) to validate solutions and unlock account growth opportunities.

• Manage objections professionally and strategically, ensuring customer concerns are addressed while protecting commercial outcomes.

• Create, structure, and deliver quotations and commercial proposals with accurate scope and terms.

• Summarise full order details clearly (services, sites, scope, timelines, billing requirements, and commercial terms) to ensure seamless internal handover and execution.

• Proactively manage renewals and retention by identifying churn risks early, coordinating recovery plans, and strengthening customer engagement.

• Collaborate cross-functionally with operations and internal stakeholders to ensure high-quality delivery and customer satisfaction.

• Maintain 100% CRM tracking, ensuring accurate account notes, opportunity updates, forecast health, and reporting discipline.

• Gather customer insights (needs, friction points, patterns) and contribute feedback that improves internal processes and customer experience.
  
  
  Requirement:
  1-2 years of experience in B2B account management or sales roles.

  Proven track record of growing revenue within accounts (expansion, renewals, upsells/cross-sells).

  Strong stakeholder management skills, with the ability to engage senior decision makers and coordinate multiple internal/external parties.

  Confidence in handling commercial discussions: pricing, objections, procurement processes, and negotiation.

  High ownership and attention to detail—especially for quotations, order documentation, and end-to-end customer follow-through.

  A data-driven mindset with strong CRM hygiene and the ability to keep pipeline and forecasting accurate.

  Strong communication skills (written + verbal), with the ability to run structured discussions and push deals forward.

  Agility to thrive in a fast-paced, high-growth, and often ambiguous environment.

Tell employers what skills you have

Negotiation
Structures
Websites
Operations
Strategic Account Development
safety of customers
Credit Notes
Operational Delivery Teams
handover of work
Account Growth
Sales Process
Stakeholder Engagement
Trials
Churn Management
Sourcing & Procurement
scope definition