Business Analyst
Roles & Responsibilities
About the Role
We are looking for amid-to-senior Business Analyst to join our SAP Delivery Center. You will act as the bridge between client business stakeholders and our SAP functional and technical teams, translating business needs into clear requirements, supporting solution design, and helping ensure our delivery engagements land well for the client's end users. This is a client-facing role suited to someone who is equally comfortable in a workshop with business stakeholders and reviewing a functional specification with a consultant.
KeyResponsibilities
• Gather, document and validate business requirements from client stakeholders across SAP implementation, enhancement and support engagements.
• Translate business requirements into functional specifications, process flows and user stories for SAP functional consultants and developers.
• Conduct current-state (as-is) and future-state (to-be)process analysis, identifying gaps against SAP best-practice processes.
• Facilitate requirements workshops and design walkthroughs with client business and IT stakeholders.
• Support the end-to-end project lifecycle — discovery, design, configuration support, SIT/UAT testing and go-live — in coordination with the delivery team.
• Coordinate across SAP functional workstreams (e.g.FI/CO, MM, SD, HCM) to ensure business requirements remain aligned throughout delivery.
• Prepare business process documentation, trainingmaterials and change-management collateral to support end-user adoption.
• Maintain requirements traceability and support formal client sign-off against agreed acceptance criteria.
• Contribute business analysis input to proposals and scoping for prospective engagements, as required.
What You Bring
• Bachelor's degree in Business, Information Systems, Computer Science or a related field.
• 4–8 years' experience as a Business Analyst, including exposure to SAP or other major ERP implementations (SAP strongly preferred;Oracle, Salesforce or Workday also considered).
• Demonstrated experience gathering and documenting functional requirements in a client-facing or consulting environment.
• Working knowledge of core SAP modules and end-to-end business processes (e.g. Order-to-Cash, Procure-to-Pay, Record-to-Report,Hire-to-Retire).
• Strong stakeholder management and workshop facilitation skills, with the confidence to manage differing client expectations.
• Experience with business process modelling (BPMN, Visio or equivalent).
• Excellent written and verbal communication skills, able to translate between technical and business language fluently.
• Business analysis certification (e.g. CBAP, PMI-PBA) is an advantage, not a requirement.
• Willingness to travel within APAC as engagements require.
Why Join ICG
• Regional exposure across Singapore, Vietnam, Australia and Japan, working on enterprise-scale digital transformation programmes.
• A boutique environment where your input shapes delivery quality directly, not lost in a large bench.
• Clear growth pathway within a specialist Digital & Enterprise Applications practice.
Tell employers what skills you have
Design
Functional Requirement Specification
Technical Translation
Manage clients expectations
requirements from stakeholders
Project Lifecycle Management
Mm
Business Analysis Management
Process Analysis
Functionality Enhancements
Manage Client Requirements
Delivery of Requirements
BPMN
Business Process Modelling
SAP best practices
Technology Change Management