🤝 Customer Service Officer

Roles & Responsibilities

👩💻👨💻 Your Role:

• Provide daily frontline customer services, including handling daily counter operations and processing payment transactions accurately and efficiently.
• Coordinate and liaise with casket and undertaker service providers regarding funeral service arrangement.
• Respond professionally to telephone enquiries, walk-in customers, and feedback, ensuring a high standard of customer satisfaction.
• Prepare and process labels and stickers for urn storage and Ji-Ling services, ensuring accuracy and compliance with operational requirements.
• Assist in the registration and administrative coordination of annual prayer events.
• Maintain accurate customer records and ensure all documentation is properly completed and filed

📚 What You Bring:

• Qualification: Min. GCE ‘O’ level
• Year(s) of Experience: At least 1 year of frontline working experience
• Language(s): Bilingual in English and Mandarin (both written and spoken) to communicate with both English and Mandarin-speaking stakeholders
• Required Knowledge/Skill(s): Communication and interpersonal skills, Customer service skills, Attention to details, Proficient in handling cash/payment transactions, Computer-literate, Coordination and organizational skills
• A team player with a positive attitude and able to adapt to a fast-paced environment
• Able to work on weekend(s) and public holiday(s)
• Comfortable liaising and coordinating with bereavement care and funeral service partners
• Candidate with Dharma knowledge will be of an added advantage

🎊 Your Rewards:

• Attractive salary commensurate with work experience
• Delicious vegetarian meals provided to keep you energised throughout the day.
• Few minutes of walking distance from Bright Hill MRT Station (TE7)
• And more surprises — join us to discover the full package

Tell employers what skills you have

Liaising with service providers
Cash Handling
Operational Requirements
Interpersonal Skills
telephone enquires
Ensuring Customer Satisfaction
Stakeholder Engagement
Attention to Detail
Frontline Services Management
Work in A Fast Paced Environment
Computer Literacy
Organization and Coordination Skills