Hotel Operations Manager

Roles & Responsibilities

Mama Shelter Singapore is looking for a hands-on Operations Manager to lead the day-to-day operations of the hotel.

This role is suited for an experienced hotel operator who is highly visible on the floor, commercially minded, guest-focused and able to drive both operational execution and financial performance.

Key Responsibilities

• Oversee daily hotel operations across Rooms, F&B, Front Office, Housekeeping and Engineering
• Take ownership of operational performance, departmental profitability and key P&L drivers
• Review revenue, labour cost, COGS, expenses and productivity, and implement corrective actions where required
• Lead daily operational briefings and ensure effective manpower deployment
• Maintain strong management presence during peak service periods
• Drive service standards, guest experience and complaint resolution
• Coordinate department heads and ensure clear accountability and timely follow-up
• Ensure events, activations and high-volume periods are properly planned and executed
• Monitor budgets, forecasts and operating performance against targets
• Coach managers and supervisors and build stronger operational discipline
• Provide management with regular operational and financial performance updates

Requirements

• Minimum 5–8 years of hotel operations experience
• Prior experience as Operations Manager, Assistant Hotel Manager, EAM, F&B Manager or similar leadership role
• Proven experience managing departmental or hotel P&L, budgets, forecasts and cost controls
• Strong understanding of hotel revenue, manpower cost, F&B cost, GOP and operating margins
• Strong exposure to F&B-led, lifestyle or high-volume hotel operations preferred
• Confident managing multiple departments and resolving operational issues quickly
• Strong leadership, communication and people-management skills
• Commercially minded and comfortable working with numbers and performance targets
• Willing to work operational hours, including evenings, weekends and key events

We are looking for someone who can run the operation, understand the numbers and take accountability for results.

Tell employers what skills you have

Profit and Loss Management
Hotel Operations
Service Management
out-of-hours support
Corrective Actions
Digital Activations
Operations Management
cost planning and control
Lifestyle Management
Department Planning
Liaison with department heads
Handle Guest Complaints
Communication With Management
Manpower Planning and Deployment
Performance Calculation
Manpower Requirements