F&B Supervisor
Roles & Responsibilities
Overall Job Objectives:
We are looking for a Restaurant Floor Supervisor who will be responsible for supervising the day to operations of the outlet restaurant side. He / She will ensure efficient restaurant operations as well as maintaining high standards of quality and service to achieve superior customer satisfaction.
Core Responsibilities:
Work closely with the Floor Asst. Manager and Floor Manager for the smooth operations of floor assigned
Supervise opening and closing operations ensure standard protocols are followed
Interact positively with customers, ensure customer satisfaction, solicit feedback from customers concerning food and service in the outlet
Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards.
Supervise and maintain cleanliness of the outlet
Ensure compliance with safety and sanitation regulations
Respond promptly to customer complaints/concerns and suggest solutions to resolve complaints
Job Specifications:
A Diploma or Bachelor’s Degree in any field (hospitality or retail -related fields are a plus).
Prior experience as a F&B Supervisor or in a similar role within the hospitality industry.
Strong leadership, communication, and customer service skills.
Excellent conflict resolution and team management abilities.
Availability to work within the restaurant’s operating hours, including weekends and holidays.
Key Deliverables:
Supervise daily floor operations, including opening and closing procedures, ensuring adherence to established protocols.
Maintain high standards of cleanliness, safety, and compliance with sanitation regulations throughout the outlet.
Foster superior customer satisfaction by interacting positively with guests, addressing complaints promptly, and soliciting feedback for continuous improvement.
Demonstrate strong leadership to inspire and guide team members to consistently meet and exceed service standards.
Collaborate with management to ensure smooth operations and uphold the outlet's quality and service goals.
Benefits of the role:
Monthly variable sales incentive
Annual completion bonus of 1 month salary (For Full-time if applicable)
Medical coverage (For Full-time if applicable)
Group discount (Dining & Salon)
Training & Career Growth
Opportunity to cross-rain at Overseas Outlets
INITIA GROUP is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and are now in Art, Retail, and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.
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If you’re excited about our company’s vision for this position and want to start the path of becoming one of our future leaders, we’d like to hear from you.
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You may visit our website to learn more about us: https://initia.sg/
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Tell employers what skills you have
Food
Leadership
F&B Management
Preparing Food Orders
Customer Interaction
Ensuring Customer Satisfaction
Cleanliness and Contamination Control
Supervise All Operations
feedback to customer
Health & Safety Compliance
Food and Beverage Service
Floor Management
Food and Beverage Services
Resolve Complaints