EUC Engineer (Ref 26308)

Roles & Responsibilities

Responsibilities

• Provide expert-level technical support for hardware, software, and network issues.

• Respond to, document, and resolve complex service tickets in a timely manner.

• Assist users with advanced installations, configurations, and troubleshooting.

• Lead the deployment and integration of new hardware and software systems.

• Conduct acceptance testing and ensure compatibility with existing infrastructure.

• Perform regular system maintenance, updates, and backups.

• Monitor and optimise the performance of end user computing systems.

• Implement and enforce security measures and conduct regular audits.

• Develop and maintain disaster recovery plans and procedures.

• Diagnose and resolve complex technical issues, performing root cause analysis.

• Develop and implement preventive measures to reduce the occurrence of issues.

• Collaborate with other IT teams to address and resolve cross-functional problems.

• Mentor and provide technical guidance to junior EUC engineers.

• Foster a collaborative and innovative team environment.

• Assist in the development of support documentation and training materials.

• Work with cross-functional teams to understand and meet support requirements.

• Maintain detailed documentation of system configurations and support activities.

• Prepare and present reports on system performance, issues, and resolutions.

Requirements

• Bachelor in Computer Engineering or equivalent

• Possessed minimum 5-6 years of relevant EUC experience

• Experience with handling end user equipments and large volume of users

• Experience in VIP support and vendor management

• Good interpersonal skills to manage end users, stakeholders and vendor

• Able to travel to different sites for support as and when required

• Experience in healthcare domain environment will be a plus

Licence no: 12C6060

Tell employers what skills you have

Developing hardware and software
Audit and Compliance
Hardware Support
Troubleshooting
Installations
Computer Engineering
System Updates
Monitor systems performance
resolve incident tickets
IT End User Computing
Data Backups
Software
Engineering
Acceptance Testing
Configuration Solutions
Document Information
System Maintenance