Technical Operations Support- Junior

Roles & Responsibilities

Location - Kallang
Responsibilities

• Execute operational tasks across billing, meter data, and platform configuration as per SOPs.
• Support billing and finance activities, including invoice uploads, payment processing, and reconciliations.
• Process, adjust, backfill, estimate, and validate meter and time-series data.
• Monitor data quality and validate outputs using dashboards, spreadsheets, and operational tools.
• Manage and resolve service tickets through Jira, CES, and ServiceNow.
• Support meter, facility, project, measuring-point, and hierarchy configuration.
• Generate, upload, regenerate, and validate operational reports.
• Assist with user account administration, access management, and predefined provisioning scripts.
• Execute approved scripts and scheduled jobs following documented procedures.
• Maintain operational documentation, evidence, logs, and audit records.
• Follow maker-checker controls for high-risk changes and database activities.
• Identify and escalate complex or high-risk issues to senior engineers.

Requirements

• Diploma or Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, or a related field — or equivalent practical experience.
• 0–2 years of experience; fresh graduates are encouraged to apply.
• Basic SQL — able to read and run simple queries (or eager to learn on the job).
• Comfort with spreadsheets (Microsoft Excel) for data checking and reconciliation.
• Basic familiarity with APIs and tools such as Postman, or willingness to learn how to trigger and verify API calls.
• Some exposure to scripting (any language) and a logical, methodical approach to following technical steps.
• Confidence using web-based tools and dashboards, and the ability to learn internal platforms and systems quickly.

Tell employers what skills you have

API Development
Data Quality Checks
Handling Queries
Taking Measurements
Power Generation
Learning Platform
Access Provisioning
Information Systems
Billing Procedure
Electricity Metering Data Management
Computer Science
Methods Engineering
Ticket Management
Experience Design
Billing Management
Data Reconciliation