Healthcare Contact Centre Specialist | Patient Support & Service #HDCA

Roles & Responsibilities

Make Every Patient Interaction Count

Looking for a role where your communication skills, service mindset, and ability to solve problems can make a real difference?

Join a healthcare support team as a Healthcare Contact Centre Specialist, serving as an important first point of contact for patients and customers. You’ll handle a variety of enquiries, appointment requests, and service-related matters while ensuring every interaction is handled professionally and with care.

This is a fast-paced environment where you’ll develop strong customer service, communication, problem-solving, and multitasking skills while supporting the delivery of accessible healthcare services.

What You’ll Be Doing

• Manage a high volume of enquiries and appointment requests through phone, email, and live chat.

• Provide accurate, timely, and professional assistance while maintaining a positive service experience.

• Listen actively to understand each enquiry and provide appropriate information, guidance, or next steps.

• Coordinate with relevant departments to follow up on enquiries and facilitate timely resolution.

• Handle sensitive or challenging interactions calmly, professionally, and with empathy.

• Navigate multiple systems simultaneously while managing customer interactions efficiently.

• Follow established workflows, service standards, and operating procedures.

• Adapt quickly to changes in processes, systems, and service requirements.

• Identify recurring customer concerns and contribute ideas to improve service delivery and customer experience.

• Maintain accurate records and documentation relating to customer interactions where required.

What We’re Looking For

• Previous customer service or contact centre experience will be advantageous.

• Clear and professional communication skills with good telephone etiquette.

• Strong service orientation with the ability to interact with customers calmly and empathetically.

• Resilient and able to remain composed in a high-volume service environment.

• Comfortable multitasking across multiple systems while handling customer conversations.

• Adaptable and able to pick up new systems, processes, and workflows quickly.

• Comfortable working in a desk-based, high-volume contact centre environment, handling up to approximately 200 calls per day.

• Willing to undergo a typing assessment as part of the selection process.

What You Can Gain

• Hands-on experience within a healthcare customer support environment.

• Develop valuable skills in communication, service recovery, problem-solving, and stakeholder coordination.

• Exposure to healthcare appointment and enquiry management processes.

• Opportunities to strengthen your ability to work across multiple systems and workflows.

• Experience in a fast-paced environment where service quality and accuracy are key.

Ready to Make an Impact?

If you enjoy helping people, thrive in a fast-paced environment, and are confident handling multiple interactions and systems, we welcome your application.

Please submit your updated resume to healthcaretemps@recruitexpress.com.sg with the subject “Healthcare Contact Centre Specialist – Leon”.

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599

Tell employers what skills you have

Typing
Direct Customer Interaction
Workflow
Demonstrate resilience
Improve Customer Experience
Customer Support
Handle Enquiries
Interaction Design
Develop New Processes
Liaising with departments
customer assistance
Multitasking
Call Center Experience
Managing Calls
Customer Satisfaction
Telephone Skills
Customer Service
Listening to customers
Back Office