SERVICE CREW
Roles & Responsibilities
Job Summary
Deliver exceptional dining experiences to guests through attentive service, product knowledge, and genuine hospitality. You are the face of our brand and key to customer satisfaction.
Location: Far East Square Near Telok Ayer / Chinatown MRT
AM: 10am to 6pm
PM: 5pm to 3am
(inclusive 1 hour break)
6 Days work week
Responsibilities
- Greet and seat guests professionally to create a welcoming atmosphere
- Present menus and explain daily specials clearly to assist guest choices
- Take accurate food and beverage orders using POS systems to ensure correct processing
- Serve food and drinks following established service standards to maintain quality
- Handle guest inquiries, feedback, and complaints professionally to resolve issues promptly
- Process payments accurately while maintaining cash handling integrity
- Maintain cleanliness of dining areas, table settings, and service stations to uphold hygiene standards
- Upsell menu items and promote ongoing promotions to increase sales
Preferred competencies and qualifications
- Prior food and beverage service experience to support effective guest interactions
- Pleasant personality with strong communication skills to engage guests positively
- Basic English (& Mandarin) proficiency to communicate effectively with guests and team members
- Ability to work flexible shifts, including weekends and public holidays, to meet business needs
- Physical fitness and stamina to stand and walk throughout shifts
- Customer-focused attitude and teamwork spirit to contribute to a positive work environment
What We Offer: Staff meals and uniform provided Flexible scheduling for part-time roles Progression to Senior Service or Supervisor roles
Tell employers what skills you have
Preparing Food Orders
assisting visitors
complaints procedures
Cashiering
Feedback
Customer Satisfaction
Customer Service
health & Hygiene standards
Food and Beverage Service
Food and Beverage Services
Processing cash payments