Telephone Operator

Roles & Responsibilities

Shangri-La Rasa Sentosa, Singapore

Job Summary

As a Telephone Operator, you will deliver warm, informative phone service, handle guest requests promptly, and provide comprehensive support to enhance guest experiences.

As the Telephone Operator, we rely on you to:

• Deliver clear, courteous, and informative telephone assistance to guests to ensure positive communication experiences
• Respond promptly and professionally to all guest requests received via telephone to resolve inquiries efficiently
• Manage guest enquiries by providing accurate information and coordinating with relevant departments for seamless service
• Operate and manage the PABX telephone system to route calls correctly and maintain communication flow
• Collaborate with team members to maintain a high standard of guest service and contribute to a welcoming environment

We are looking for someone who:

• Experience working in hotel or resort telephone operations to support guest communication needs
• Ability to interact effectively with guests via telecommunication channels to understand and address their needs
• Skills in crafting tailored solutions to meet diverse guest requests and enhance satisfaction

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

Tell employers what skills you have

Answering Phone and Email Queries
Telesales
Interpersonal Skills
Respond to Customer Requests
telephone enquires
Answering Telephones
Telephone Systems
office telephone systems
Customer Service
Hospitality