Operations Executive (Contact Centre) - Healthcare | Shift | North & East
Roles & Responsibilities
If you enjoy helping people, communicating with different stakeholders, and working in a fast-paced environment, we'd love to hear from you! 😁
Responsibilities:
- Handle customer enquiries via phone, email, live chat, and messaging; escalation of information
- Manage emergency and fire-related communication protocols
- Support emergency activations such as Code Blue and Trauma Activation
- Coordinate with internal departments on enquiries and requests
- Handle customer feedback and maintain accurate CRM records
- Participate in trainings, tests, and audits when required
Salary & Benefits:
- Junior: $2,750
- Senior: $3,250
- Yearly bonus
- 5-day work week between Mon-Sun
- Structured Training Provided
- Opportunity to build a career in the healthcare sector
Working Hours (Rostered Shift):
- AM: 7:30AM – 5:00PM
- PM: 11:30AM – 9:00PM
Requirements:
- Customer service-oriented with good interpersonal skills
- Proficient in MS Office and data entry
- Able to work independently and as a team
This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions.e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s PDPA.
Tell employers what skills you have
Microsoft Office
Emergency Operations
Detail Oriented
Interdepartmental Communication
Patient Support
Customer Relationship Management (CRM)
Reliable
Phone Etiquette
Attention to Detail
CRM Databases
Work Under Pressure
Friendly Personality
Escalation Process
Email
Customer Service
Work in A Fast Paced Environment
Handle Customer Enquires
Able To Work Independently